Wellness Point Program
Frequently Asked Questions
What is the Wellness Point Program?
The Wellness Point Program is our way of thanking our loyal guests for continually choosing House Nine Wellness for their massage and bodywork. It is a free rewards program that lets you earn points on all your service and merchandise purchases and redeem those points for rewards ("Rewards").
How do I earn Wellness Points?
For every U.S. dollar you spend at House Nine Wellness, you will automatically receive one wellness point. We may offer bonus points events from time to time, and in that circumstance, the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.
Can I give my Wellness Points to someone else?
No, Wellness Points are non-transferable.
Where can I go to find all of my Wellness Point Program account information?
You may call or email the front desk at hello@housenine.com at any time to find out how many points you currently have. You may also log into your Vagaro account to find this information.
What types of merchandise count for collecting Wellness points?
Any service, class, or retail item purchased at House Nine Wellness in Portland, Oregon. The value of "merchandise" does not include e-gift cards, gift cards, taxes and/or shipping. However, if a bonus points event applies to any of these non-merchandise categories, the bonus points event rules will apply.
What are Rewards?
Rewards are typically House Nine retail items, product bundles, or service experiences that can be redeemed in exchange for the corresponding number of accrued points.
How do I redeem Wellness Points?
Wellness Points may be redeemed during the checkout process.
Are there any limitations to the number of Rewards that I can redeem?
Due to limited quantities, you can only redeem one unit of any particular Reward from the Reward options in a given redemption transaction.
How quickly will I receive and be able to use my Wellness Points?
Points are granted immediately upon checkout. Points may be redeemed after 24 hours of receiving them.
Can I return Rewards?
Unfortunately, Rewards may not be returned or exchanged for points or cash, for another product, gift card, or e-gift certificate.
Can I use my Wellness Points in conjunction with promotional discounts?
Wellness Points cannot be used in conjunction with any promotional discounts.
Do Wellness Points expire?
Wellness Points do not expire.